Jenn Lim
Chief Happiness Officer and Zappos Consultant, Jenn Lim co-created Zappos with Tony Hseih, and helps the company practice what it preaches by creating an environment focused on culture and leading to increased sales with ""Wow!"" customer service. She created the first Culture Book for Zappos, and - now on its 7th edition - has produced them ever since. Zappos was... read full bio